Frequently Asked Questions

A:  After 20 years development , SANZO grow into mature glassware manufacturer, service more than 100 countries customers. We are always going ahead in Glassware industry, pursuing perfection is our whole life task .

A:  All raw materials are imported from Canada,they’re totally melted and uniformed by advanced electric-furnace.

Then experienced craftsman blow bubbles in accurate mold .Finished products will be strictly inspected, cleaned and packed .Finally, perfect products will be delivered to you.

A:  Different quantity &quality requirement, materials will affect product price ,the website price just for your reference. We will talk price according to your demand later.

A:  First, please send us your design for our designer’s further evaluation then make artwork and 3D script, once you confirmed then we make mold based on the drawings, after that the right samples will be produced accordingly based on the professional design team and experienced craftsman. Free of consulting. Free of drawing, free of making sample.

A:  Yes, gift box will be available and our common packing is each Glass packed with white paper, corrugated paper then into 3 kraft layers inner box, and then into 5-layer kraft strong export master carton. Besides, our recommended packing include color box + master carton, Styrofoam + master carton, white box + master carton.

A:  Normally within  30 days against the firm PO or PI.But for urgent order ,we will take measures to satisfy your shipping requirements.

Yes, pay-pal will be workable for samples, as for order our proposal is trade payment Assurance of PayPal, Alibaba including T/T, Credit Card and e-checking. First we issue online contract for your confirmation after that you can make payment subsequently. It’s easier and more convenient, more important is that you can get guarantee from PayPal or Alibaba 100% for product quality, on-time shipment and payment.

A:  We can help do all kinds of certification like SGS, TUV and so on , by yourself or by the third party.

A:  Our after customers are 24 hours online , u can contact us any time . If it is our mistake , we will be responsible for it totally ,and compensate according to the international damaged standards.

A:  Sure, for all customers’ design drawing we will sign the secret guarantee .”One customer ,one model ” is our production aim . It is our responsibility to protect your patent .